| To be provided with appropriate healthcare regardless of age, gender, race, religion, nationality, social status or any special needs or source of payment.. |
ACCESSIBILITY AND AVAILABILITY |
To follow the treatment plan advised by your care provider |
| To be provided with care at the time of emergency |
| To be able to access own clinical records |
To provide contact details of at least one relative who can be approached in case of emergency |
| To be given treatment in a safe environment & receive emotional support which may include minimal separation from their family within the limits of medical care provided |
| To be entitled to be informed about your medical condition, treatment, possible results in a language that you understand (where possible) so as to make informed decisions and having documented informed consent |
INFORMATION EXCHANGE |
To provide accurate & complete information about your present medical condition including any past illnesses. hospitalization, medication & other relevant details in order to receive appropriate and safe medical treatment |
| To know about the plan of care and right to seek additional opinion regarding clinical care |
To provide correct Demographic & general information |
| To avail information about possible risks, side effects & alternative methods of treatment |
To give correct details regarding any past illnesses such as Diabetes, Hypertension, Ischemic Heart Disease etc., so that TPAS can take proper decision for cashless treatment |
| To know the names of the healthcare professionals responsible for your treatment & care |
To provide information about any known allergy |
| To give honest update on health status during course of treatment |
| To be actively involved in decisions involving your medical condition & proposed treatment |
DECISION MAKING |
To understand that any discontinuation in treatment advised by your care provider or leaving against medical advice would be at your own risk |
| To give consent or refuse medical care or recommended treatment to the extent permitted by law |
To report whether you clearly understand the instructions given by your care provider
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| To be informed about any research activity & to refuse to be a part of the study |
To ask for additional information or clarification if you do not understand any instructions |
| To receive respect fo religious beliefs without affecting the treatment, other patients & in accordance to the hospital policy |
RESPECT DIGNITY AND CONOSIDERATION |
To behave in polite & respectful manner with other patients, hospital staff & doctors |
| To be provided with suitable privacy for undergoing examinations, certain procedures & treatment |
PROFESSIONAL & INFORMATION PRIVACY |
To understand that though the confidentiality of records will be maintained; authorized statutory bodies, insurance companies or your payer would be allowed to view your records |
| To keep confidentiality & privacy of your medical and non-medical information & all aspects of care rendered |
| To be entitled to financial counseling & an estimate of your hospital bill at the time of admission |
TREATMENT COSTS |
To provide TPA/Insurance detail at the time of admission |
| To get information of day-to-day bills in accordance with hospital policy |
To know day-to-day billing & to make timely payments |
| To get detailed bill at the time of discharge |
To make deposit as per hospital policy |
| To register a complaint call on 96871 03500 and receive information on your complaint processing |
COMPLAIN AND FEEDBACK |
To provide your valuable feedback & suggestions |
| To be protected from abuse, neglect, assault, harassment, unnecessary use of restraint, manhandling & other similar instances |
SAFETY AND SECURITY |
To take care of your valuables & belongings |
| Not to damage hospital property & to comply with hospital policies (e.g. no smoking, no tobacco chewing, no spitting, maintaining silence etc.) |
